Safe Care

Services are safe and free from preventable harm.

Goal: Safety culture is across the organization.

We all play a role in creating a safe environment that is neutral and judgement-free. Clients, families, and care partners can speak up about their experiences.

You can:

  • Talk to staff about what matters to you and what you need to feel safe
  • Ask for a safe space for prayer, reflection or a moment of calm after a difficult session (see Spiritual care)
  • Provide feedback on how we can improve our services
  • Report incidents

Provide feedback

You can share your experiences with us by:

Report incidents

You can report situations where felt unsafe. Please include name and contact information so that we can follow-up with you about the incident. 

QR code to Clearview Connects

Once a report is received, we will follow up with you about your experience. 

Information and data

Safety

Reporting on risk and safety data shows what issues have been reported and what we are doing to resolve these issues. 

2025-26 (July to September)

ThemeWhat we sawOur response
ServicesIssues with scheduling delays, equipment access, and communication.
  • Directed training on Electronic Medical Records (EMR)
  • Met with partners on implementing iPads in clinical use
  • Completed Privacy Impact (PIA) statements on iPads
  • Conducted policy education to staff
  • Worked with partners to address equipment concerns
  • Worked with partners to improve access and flow
  • Repaired capital equipment
  • Talent management planning
  • Actively initiated evaluation and selection of integrated software solutions to ensure integrated data
Injuries Minor incidents such as trips or slips. No serious harm reported.
  • Worked with staff to improve site issues
  • Ergonomic evaluations when necessary
  • OHS staff training
  • Follow-up with staff and families
Workplace relationshipsChallenges in staff communication or teamwork (indirect impact on services).
  • Collective Bargaining completed
  • Preparation for staff survey regarding work-life quality and safety culture
  • Leadership training
  • Improved HR workflows
  • Supporting staff
Data Security and PrivacyChallenges for timely coordination of information technology and management.
  • Continuation of green strategy for computer hardware/software (leasing)
  • Continued education
  • Data security and systems inventory developed and updated
FacilitiesCoordination of space with partners
  • Partnership with Public Works to address ongoing facility needs and space
  • Relocation of Halifax Community Clinic completed

2025-26 (October to December)

ThemeWhat we sawOur response
ServicesIssues with scheduling delays, equipment access, and communication.
  • Directed training on Electronic Medical Records (EMR)
  • Met with partners on implementing iPads in clinical use
  • Conducted policy education to staff
  • Worked with partners to address equipment concerns
  • Worked with partners to improve access and flow
  • Repaired capital equipment
Injuries Minor incidents such as trips or slips. No serious harm reported.
  • Worked with staff to improve site issues
  • Ergonomic evaluations when necessary
  • OHS staff training
  • Follow-up with staff, families, and partners
Workplace relationshipsChallenges in staff communication or teamwork (indirect impact on services).
  • Collective Bargaining ratified
  • Preparation for staff survey regarding work-life quality and safety culture
  • Leadership training
  • Talent management planning
Data Security and PrivacyChallenges for timely coordination of information technology and management.
  • Continuation of green strategy for computer hardware/software (leasing)
  • Continued education
  • Continued work on Privacy Impact (PIA) statements on iPad use in clinical practice
  • Continue to work collaboratively with YourHealthNS provincial team
  • Regular leadership meetings on OPOR
  • Staff training on OPOR
FacilitiesCoordination of space with partners.
  • Partnership with Public Works to address ongoing facility needs and space
  • Meet with partners on space and space planning
  • Work with landlords for site repairs
Suggestions for ImprovementFeedbackf rom staff, clients, and families. 
  • Investigate costing for WIFI
  • Continue to monitor wait time concerns to guide service improvements
  • Improve signage at sites
  • Accessibility issues for wheelchairs being reviewed with landlord