Services are safe and free from preventable harm.
Goal: Safety culture is across the organization.
We all play a role in creating a safe environment that is neutral and judgement-free. Clients, families, and care partners can speak up about their experiences.
You can:
- Talk to staff about what matters to you and what you need to feel safe
- Ask for a safe space for prayer, reflection or a moment of calm after a difficult session (see Spiritual care)
- Provide feedback on how we can improve our services
- Report incidents
Provide feedback
You can share your experiences with us by:
- Speaking with staff
- Calling 1-888-780-3330
- Emailing info@nshsc.nshealth.ca
- Completing the feedback form
Report incidents
You can report situations where felt unsafe. Please include name and contact information so that we can follow-up with you about the incident.
Once a report is received, we will follow up with you about your experience.
Information and data
Safety
Reporting on risk and safety data shows what issues have been reported and what we are doing to resolve these issues.
2025-26 (April to June)
| Theme | What we saw | Our response |
| Services | Issues with scheduling delays, equipment access, and communication. |
|
| Injuries | Minor incidents such as trips or slips. No serious harm reported. |
|
| Workplace relationships | Challenges in staff communication or teamwork (indirect impact on services). |
|
| Ethics | Concerns raised about professional boundaries and informed consent. |
|
Hand hygiene
Hand hygiene is everyone’s responsibility. At Hearing and Speech Nova Scotia, we check often to make sure our staff follow best hand hygiene practices. Our latest checks show that everyone is doing it 100% of the time. This is a great result! Because your safety matters, our team will keep talking about new ways to check hand hygiene.