You are an equal partner in your care. We work with you to plan, improve and check services to make sure they meet your needs.
Goal: Care is given with respect, kindness, and an understanding of client and family.
When you are involved and informed, you can help guide your care.
You can:
- Help create your treatment plan
- Share your goals and what matters most to you
- See the results from our client story
We respect your culture, beliefs, and values. We want to include these in your care to help make it feel safe and right for you.
You can:
- Share your values, beliefs, and what's important to you
- Speak up if your care feels unsafe or doesn't match your values
Goal: Care is designed together by clients and staff
Your stories and ideas help us make care better.
You can:
- Share your ideas on improving services
- Take part in public events like town halls or policy reviews
Goal: Everyone should have a good experience with services.
We look at what clients and families tell us to see how well we are doing.
You can:
- Share your experience by filling out the survey after your appointment or participate in our yearly client survey