Our strategic plan helps guide the work we do at Hearing and Speech Nova Scotia (HSNS). It explains what is important to us - our mission, vision, and values - and how we plan to meet our goals.
The plan includes big goals and yearly targets that help us improve our services. It helps us plan for the future, adjust to changes, and make sure we provide the right services in the best way possible.
Every year, Hearing and Speech Nova Scotia sets new targets to help reach our long-term goals. We share updates on our progress to the Board of Directors, our staff and the public.
Strategic Plan 2024
Our strategic goals
- People get the high-quality, safe services they need
- We listen to clients and partners, and their ideas guide our work
- Our staff are supported and proud to work at HSNS
- People across Nova Scotia know Hearing and Speech Nova Scotia is their go-to place for hearing and speech services
Our three focus areas
Accessibility
- We make our locations, services, and information meet provincial safety and accessibility standards.
- Our care is guided by the values of Equity, Diversity, Inclusion, Reconciliation and Accessibility (EDIRA).
- We use technology to make HR services easier to access for everyone.
2025-26 Completed and In-progress goals: 
| 2025-26 Goals | Status |
| Develop/implement plan for specific facility move/relocation (HCC) | Completed |
| Develop/implement plan for specific facility move/relocation (Amherst) | Delayed |
| Implement/continue rollout of assistive listening devices and support at all HSNS sites | On target |
Communication
- We use different ways to share information with the people we serve and work with.
- Clients, families, staff and partners are invited to share their stories and experiences.
- We promote the Hearing and Speech Nova Scotia name and brand in everything we do.
2025-26 Completed and In-progress goals: 
| 2025-26 Goals | Status |
| Report on audiology wait times (preschool screenings) | On target |
| Initiate implementation of improved data analytics and visualization | Completed |
Engagement
- We support staff through training and leadership opportunities.
- We make decisions together with staff and partners.
- Our HR plan helps us hire, support and retain a strong and happy team.
2025-26 Completed and In-progress goals: 
| 2025-26 Goals | Status |
| Plan/Implement engagement day 2026 with clients, families, and partners | Completed |