Strategic plan

Our strategic plan helps guide the work we do at Hearing and Speech Nova Scotia (HSNS). It explains what is important to us - our mission, vision, and values - and how we plan to meet our goals. 

The plan includes big goals and yearly targets that help us improve our services. It helps us plan for the future, adjust to changes, and make sure we provide the right services in the best way possible. 

Every year, Hearing and Speech Nova Scotia sets new targets to help reach our long-term goals. We share updates on our progress to the Board of Directors, our staff and the public. 

Strategic Plan 2024

Our strategic goals

  • People get the high-quality, safe services they need
  • We listen to clients and partners, and their ideas guide our work
  • Our staff are supported and proud to work at HSNS
  • People across Nova Scotia know Hearing and Speech Nova Scotia is their go-to place for hearing and speech services

Our three focus areas

Accessibility

  • We make our locations, services, and information meet provincial safety and accessibility standards.
  • Our care is guided by the values of Equity, Diversity, Inclusion, Reconciliation and Accessibility (EDIRA).
  • We use technology to make HR services easier to access for everyone.

2024-25 Completed goals: 67% of accessibility goals completed

2024-25 GoalsStatus
Develop/implement plan for site relocationsDelayed
Use assistive listening devices at all HSNS sitesDelayed
Trail strategies to reduce wait timeCompleted
Explore post-stroke support feasibilityCompleted
Include EDIRA in clinical standardsCompleted
Organization-wide education on EDIRACompleted

Communication

  • We use different ways to share information with the people we serve and work with.
  • Clients, families, staff and partners are invited to share their stories and experiences.
  • We promote the Hearing and Speech Nova Scotia name and brand in everything we do.

2024-25 Completed goals: 50% of communication goals completed

2024-25 GoalsStatus
Report on audiology wait times (preschool screenings)Delayed
Gather partner and community feedbackCompleted
Share updates and performance on social mediaCompleted
Start data dashboard and visualization improvementsDelayed

Engagement

  • We support staff through training and leadership opportunities.
  • We make decisions together with staff and partners.
  • Our HR plan helps us hire, support and retain a strong and happy team.

2024-25 Completed goals: 100% of engagement goals completed

2024-25 GoalsStatus
Improve informed consent processCompleted
Strengthen partner engagement for 2025 planCompleted
Support Best Practice Councils in suggesting improvementsCompleted
Grow leadership and fair hiring strategiesCompleted
Test new service model with autism programCompleted

Reports

2024-25 Report on Strategic Operational Targets

2023-24 Report on Strategic Operational Targets