An administrative support professional (ASP) is responsible for providing clerical support services. They assist and establish a positive rapport with the general public and the medical community.
Educational requirements:
- Certificate/Diploma from a recognized business/secretarial program
- Computer-related skills
Duties and responsibilities include:
- Monitoring and upkeep of referral intake/visit requests (wait list)
- Maintaining client charts in keeping with electronic medical records (EMR) processes
- Timely and accurate processing of correspondence
- Coordinating and scheduling appointments, including recalls, as required (ensuring that patient information is up-to-date and accurate)
- Reception duties:
- Receiving clients/visitors
- Directing calls
- Taking messages
- Answering phone calls in a friendly, professional manner